The terms and conditions described in this policy apply to all products purchased from the online store of “MANIMA” (hereinafter the “Company”) through the internet on the website www.ashley.com.gr.
It is possible to cancel the order in the online store before the invoicing of the product and its shipment by the Company. In order to cancel the order, the Customer can send an e-mail to the Company at [email protected], in which he should indicate the exact details of the order. The cancellation of the order is considered complete as soon as the Customer receives a confirmation of receipt from the Company by e-mail.
In the event that the Customer has already paid for his order or made an advance payment and his order has not yet been delivered to the cooperating transport company, the Company will refund any payment received within fourteen (14) calendar days from the day on which the Company received the Customer’s declaration of cancellation of his order. The return of the payment is made in the same way that the customer made the transaction (i.e. debit or credit card, bank deposit, Pay Pal). It is noted that in case the Customer made the payment by credit or debit card, our Company shall not be responsible for the time and method of execution of the chargeback, decided by the card issuing bank, which are governed by the terms of the relevant contract between the Customer and his/her bank.
In case the cancelled order has already been delivered to the cooperating transport company for transportation, then the refund of its monetary value will be made in the same way as the transaction took place (credit card, bank deposit, Pay Pal) as soon as the product is returned to the Company.
Subject to the exceptions listed below, the Customer has the right to withdraw from the contract of sale, concluded through this online store, within a period of fourteen (14) calendar days, starting from the day following the day on which the Customer or a third person nominated by the Customer acquired physical possession of the product.
In the case of more products, ordered by the Customer with one (1) order and delivered separately, the above deadline starts from the day following the day on which the Customer (or a third party provided by the Customer) acquired physical possession of the last product. In the case of a product consisting of several lots or several pieces, the above deadline shall start from the day following the day the Customer (or a third party provided by the Customer) acquired physical possession of the last lot or the last piece.
The declaration of withdrawal is made in writing by sending, within the above deadline, an e-mail to the Company at [email protected]. A model of a printed withdrawal form is available here. As soon as possible after receipt of the declaration of withdrawal, the Company will send the Customer an e-mail confirming receipt of his/her declaration.
Within fourteen (14) calendar days from the day, on which the Company received the withdrawal notice, it will refund to the Customer any payment received by him/her, including, where applicable, the delivery costs. Exceptionally, the Company is not required to refund additional delivery charges if the Customer had expressly chosen a delivery method other than the cheapest standard delivery method offered by our Company.
The refund of the payment is made in the same way that the Customer made the purchase (i.e. debit or credit card, bank deposit, Pay Pal). It is noted that in case the Customer made the payment by credit or debit card, our Company shall not be responsible for the time and method of execution of the chargeback, decided by the card issuing bank, which are governed by the terms of the relevant contract between the Customer and his/her bank.
The Customer is obliged to return the product to the Company without undue delay and in any case within fourteen (14) calendar days from the day on which he stated to the Company his decision to withdraw from the contract. The Customer shall bear the direct cost of returning the product. If the Customer is unable to return the product purchased at any of the Company’s physical stores or warehouses maintained by the Company, the Customer may return the product to the Company by the Company’s partner shipping company, at the Customer’s own expense. The charge for transporting the product depends on the postal code of the customer’s area and the weight of the product. In the latter case, the returned products will only be collected from the address which the Customer has indicated in writing and which the Customer has indicated in the first place for their dispatch.
Please note that our Company is entitled to withhold the refund until it receives the product back.
Returned products must be in excellent condition, with unopened packaging. In case the packaging of the product has been opened, the Customer must ensure that it is returned in perfect condition, including all parts and components of which it consists. The Customer is responsible for the condition of the returned products from the moment they are delivered to him until the moment he delivers them to a physical store or the warehouses of our Company or to the cooperating transport company. The Customer is liable to compensation for any reduction in the value of the product caused by handling in a manner other than that necessary to ascertain the nature, characteristics and function of the product. In any case, instead of claiming compensation, our Company shall be entitled, at its discretion, to reject the Customer’s declaration of withdrawal if a product is not properly returned by the Customer, i.e. in the condition in which it was delivered and unused.
- Exceptions to the right of withdrawal
The above right of withdrawal does not apply in the following cases:
- a) In the case of products manufactured according to Customer specifications or clearly personalized;
- b) In the case of products which are not suitable for return for health protection or hygiene reasons, and which have been unsealed after delivery;
- c) In the case of products which, after delivery, by their nature are inseparably mixed with other elements;
- d) In the case of products whose price depends on fluctuations in the financial market which cannot be controlled and which may occur within the withdrawal period.
Upon receipt of the product, the Customer is obliged to unpack and check the product to confirm that it is what he actually ordered and the absence of external – aesthetic defects. In the event that during the inspection it is found that the product is different from the one ordered by the Customer or that it has external – aesthetic defects, the Customer is entitled to reject the receipt of the product and return it to the distributor, otherwise to notify our Company in writing by e-mail to [email protected] of the fact of the incorrect delivery of another product or the existence of external – aesthetic defects in the product within seven (7) calendar days from the receipt of the product.
In both of the above cases, our Company is obliged in a short time to replace the incorrect product with the correct product ordered by the Customer or the defective product with another, without the external – aesthetic defect. In case there is no stock for replacement of the product, a refund can be made. The refund is made in the same way that the Customer made the transaction (i.e. debit or credit card, bank account deposit, Pay Pal).
In case of unconditional receipt of the product or the expiry of the above period, it is considered that the product was delivered correctly and in excellent external condition without aesthetic defects.
The above also applies in the event that upon delivery it is found that the packaging of the product is damaged, completely or for the most part.
All of the above applies to the case of sending products to the address specified by the customer and does not apply to products received by the customer from physical stores, which are opened and checked by the Customer upon receipt from the physical store.
In all the above cases of delivery of products mentioned in Section II, the return of the products can be made either by the Customer himself at any of our Company’s physical stores or by the Company’s personnel and means of transport or through the cooperating transport company, at our Company’s expense.
The products must be returned in the condition in which they were received by the Customer (i.e. they must not have any defects other than those reported by the Customer to the Company), with all accompanying documents (e.g. delivery note – invoice, retail sales receipt etc.) and their complete packaging (unless the reason for the return is the complete or partial destruction of the packaging or if the packaging of the product was received by the distributors during delivery). The products must be returned at the time agreed with the Company. Any delay on the part of the Customer shall be justified only for reasons of force majeure, otherwise the right to replacement shall be forfeited.
The content, as well as the duration of the warranty varies for each product and is proportional to its type.
The warranty is valid from the date of purchase of the product and covers the Greek territory. For the purpose of verifying the date of purchase, it is necessary to keep the purchase receipt, since it is the only proof of the date of purchase.
The warranty does not cover damage caused by misuse or storage, lack of cleanliness or scratches/damage or any other kind of accident. The warranty does not cover normal wear and tear, products that have been placed outdoors or in a wet environment or use other than for domestic purposes, unless stated. In order for the warranty to be valid, it is necessary to follow the maintenance instructions for each product.
CONTACT
For any questions or clarifications regarding these terms and conditions, you may contact our Company at [email protected].